Reviews

What Customers Say About Us

What’s more important than what we think about VIP are what patients and families say about their experience. Collected from families around the US, you can read their stories below.

Average Rating
4.6 out of 5 10972 ratings.
 
 
 
 
 
2023-10-01
Very well pleased
2023-09-30
Can’t type in attending physician box
2023-09-29
Easy to use, understandable explanations
2023-09-29
Fine
2023-09-29
It was fine
2023-09-28
Under the circumstances you were a God send.
2023-09-28
Not able to insert information on last page for some reason
2023-09-28
Questions not clear on page 9 and I believe it was page 10 that would not allow me to pick answers. also download did not seem to be accepted
2023-09-28
This was the first time I have done this. Thanks to Jessica for all her help
2023-09-27
It was fairly intuitive and fast... so far. : )
2023-09-27
Very user-friendly
2023-09-27
Great
2023-09-27
fairly easy to fill out on line
2023-09-27
Pretty easy
2023-09-26
I am not good with the computer. I hope I have done everything correctly.
2023-09-26
Hard to see the whole page on the cell phone
2023-09-26
Quick and easy!
2023-09-26
Mostly positive experience.
2023-09-26
Easy to navigate
2023-09-25
Please email me all documents that have been completed and/or signed
2023-09-24
Very user friendly
2023-09-23
It was great, very easy to use, had no problems at all.
2023-09-23
Easy to use and clear instructions. Thank you!
2023-09-22
Very easy
2023-09-22
It was good
2023-09-22
All went smoothly
2023-09-22
Very easy to use during a very difficult time. Thank you
2023-09-22
Easy to use
2023-09-22
I was glad to fill the forms, because I know what a good program this is.
2023-09-22
Seemless
2023-09-22
No issues
2023-09-22
No issues
2023-09-22
Easy and was greatly explained by agent at hospital
2023-09-21
I would have preferred seeing someone in person.
2023-09-21
easy to use
2023-09-21
Very easy to use!
2023-09-21
Very easy to complete...just lengthy
2023-09-21
Easy peasy!
2023-09-20
Easy to use!
2023-09-20
excellent
2023-09-20
Very easy
2023-09-20
I was unable to send more than one photo of POA
2023-09-20
Easy and fast
2023-09-20
Many boxes couldn't be completed and I have no idea whether I'm supposed to fill in physician directive info?
2023-09-19
It was very easy to maneuver.
2023-09-19
Good system however I do not want to print out 41 sheets of the directory of services.
2023-09-19
Fine, but nervous. Not ready for this with my dad. There was a lot of reading and I wanted to make sure I understood everything. I hope I did okay.
2023-09-18
You need more explanations/examples of how to answer sections of the questionnaire
2023-09-18
Easy to navigate. Quick and efficient!
2023-09-18
Very easy.
2023-09-18
Easy to the point questionnaire, something VERY unusual in medicine these days.
2023-09-17
Electronic signature was very difficult for Mom.
2023-09-17
I Alwsys have trouble w electronic process. Thankfully Salus was here to help
2023-09-16
IT WAS PRETTY CLEAR AND EXPLANATORY ENOUGH OVER ALL!
2023-09-16
To much to soon
2023-09-16
Excellent communication from the beginning
2023-09-15
it gave the option to move onto the next question with out a specific date or name without stopping the process!!!! +++
2023-09-14
Confuse
2023-09-14
Truly an answered Prayer.Speaking with Said was so uplifting and refreshing. Now I have real relief and Hope to be able to stay in my home for years to come. Thank you All
2023-09-14
Very user friendly
2023-09-14
Very easy Some questions was not sure but will ask nurse practitioner when she arrives
2023-09-14
Good
2023-09-14
Very good
2023-09-14
Rachel was great.
2023-09-13
When I failed to fill in a box or select something, the Continue button warned me, but wouldn't tell me *what* I'd forgotten. I took me 4 re-reads & re-tries on one of the pages to make it happy. Many similar websites will highlight missing information t
2023-09-13
Easy to follow. And a little help from Lizzie! Thank you
2023-09-13
Friendly, quick response time
2023-09-13
Easy to understand, easy to use.
2023-09-13
Fine
2023-09-12
Frequently it wasn't clear how I would be able to have copies of all of these documents that I signed off on. That's throughout this document. And then at the end there's three more I was supposed to be able to download, but when I clicked download it too
2023-09-12
Quick and easy-thank you.
2023-09-12
Very easy to use.
2023-09-12
Very easy
2023-09-12
I do not know where these papers are.
2023-09-12
Very easy
2023-09-12
Pretty easy to understand.
2023-09-12
This was very helpful and simple to complete. Thank you !
2023-09-11
This was so user friendly
2023-09-11
Wouldn’t let me fill in the date and provider preference
2023-09-11
This process doesn't allow for any adjustments in what you acknowledge, and what is not acknowledged. Tried using the back button only to find that the the part that I had issues with, had already been highlighted, as though it was agreed to. Then, had me
2023-09-10
Missing options to type signature or import photo of signature
2023-09-10
Easy , simple and rep was EXCELLENT!
2023-09-09
Compassionate
2023-09-09
I felt that the process was very clear, and quite detailed.
2023-09-09
Very easy for someone who his technologically challenged!
2023-09-08
Was unable to add date and doctor of choice info on one page. Other than that this was very easy to complete.
2023-09-08
Works as advertised
2023-09-08
It’s very easy to use but a bit confusing to find missing data.
2023-09-08
It is quick and convenient.
2023-09-07
difficult to understand.
2023-09-07
IT WAS VERY EASY TO NAVIGATE THRU
2023-09-07
Easy and fast!
2023-09-07
No comment
2023-09-07
Very self explanatory
2023-09-07
Very straight forward and easy to understand.
2023-09-07
Ease of use
2023-09-07
Ease of use
2023-09-07
Ease of use
2023-09-07
Ease of use
2023-09-07
Ease of use

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