Reviews

What Customers Say About Us

What’s more important than what we think about VIP are what patients and families say about their experience. Collected from families around the US, you can read their stories below.

Average Rating
4.6 out of 5 8056 ratings.
 
 
 
 
 
2023-03-31
I couldn't download last 2 paperwork sections. However may be due to my internet.
2023-03-31
Very good
2023-03-31
Really easy to understNd
2023-03-31
Very good
2023-03-30
Very simple
2023-03-30
Great
2023-03-30
Easy to use
2023-03-30
A little confused about the release of medical records as to who to put to get records. Not sure I did it right
2023-03-29
Very easy to follow and complete
2023-03-29
This was difficult, because my brother is the patient, and he is capable of consent and of making decisions, but he is not capable of doing electronic means to do so. I did not answer clinical questions about how he is doing or feeling, as he needs to be
2023-03-28
I tried my best to sign every place I was supposed to
2023-03-28
easy to follow directions
2023-03-27
I have too many questions and uncertainty
2023-03-27
Too many questions and cannot find clarity without asking questions about it
2023-03-27
Simple and easy to complete
2023-03-25
Simple, clear, and easy to understand.
2023-03-25
very easy to use!
2023-03-24
Simple
2023-03-24
Very user friendly. All requested information was pertinent
2023-03-23
It was ok
2023-03-23
very good
2023-03-23
Fine I’m new to the texting thing
2023-03-23
The Patient Handbook would not download
2023-03-22
I was a little confused by the choice for insurance coverage. My mother has a Medicare Advantage plan. However, the choices offered were only for Medicare part A or private insurance. The private insurance box was preselected and I was not able to change
2023-03-22
Great electronic process
2023-03-22
Don’t understand all questions.
2023-03-22
Could improve on signing everything once instead of going back for each document
2023-03-21
Excellent explanation of what to expect.
2023-03-21
I clicked "yes" (highlighted green) to say that clinical students could attend, but when I downloaded a copy, it reads that I selected "no" to clinical students. I checked it twice -- everywhere else in the system, I clicked on the answers I wanted to sel
2023-03-21
Trouble downloading patient Handbook.
2023-03-20
Was simple to manage my way through the process.
2023-03-20
Very easy to fill out
2023-03-20
Very good
2023-03-20
Alex has been very helpful.
2023-03-19
Simplified - thank you
2023-03-19
User friendly
2023-03-18
Loved it! So easy to walk through.
2023-03-17
It was very easy to finish.
2023-03-17
Excellent
2023-03-16
Easy to use and straightforward. No issues
2023-03-16
User friendly. Very simple to understand and operate.
2023-03-16
Works well
2023-03-15
Very easy
2023-03-15
Everything was very easy to understand. Thank you.
2023-03-15
To complicated for Seniors
2023-03-14
Very easy to use!
2023-03-13
Could not make changes
2023-03-13
Fairly easy process, but there wasn’t an option to access the Notes App ( iPhone ) that contained my HCPA. No problem, though, I just created a new document.
2023-03-12
Good! Couldn’t complete as spouse in nursing facility
2023-03-10
great
2023-03-10
Good
2023-03-10
Easy to use
2023-03-10
Helpful , sobering information to consider and communicated very well
2023-03-10
Everything went well with the software but it kept telling me I wasn't done filling it out but I don't know what I left out. Thank you
2023-03-10
Page 16 is confusing. I was unable to complete this form
2023-03-09
It's hard to get excited about this process - electronic signature process is awkward at best. I can sign and scan it to an electronic file and upload it if the process would allow.
2023-03-09
It was easy enough
2023-03-09
Very easy to use.
2023-03-09
So far you guys are doing very good and I give you guys and hey for being polite and helpful
2023-03-09
I found it very easy and I am not very good with computers
2023-03-09
Very easy to use andunderstand
2023-03-08
Great
2023-03-08
Ok
2023-03-08
Information was hard to enter and video did not work
2023-03-08
Excellent. Very easy to navigate.
2023-03-08
Very easy to navigate. So appreciated especially during a very stressful time for families and the patient!
2023-03-08
It does not confirm if the documents requested uploaded correctly
2023-03-07
Very easy to complete. THANK YOU!
2023-03-07
It was easy
2023-03-07
It was easy to maneuver through.
2023-03-07
Easy flow of information, user-friendly
2023-03-07
Easy to use
2023-03-07
This was great except that I didn’t know what to do about attending physician, as I thought that Doctors Making Housecalls would continue to see her. But I’m ok either way.
2023-03-06
Patient handbook will not download
2023-03-06
It was easy and simple to use. Thanks
2023-03-05
Awful
2023-03-03
I am very intimidated by technology. This was easy to get through except for the download part.
2023-03-03
easy to fill out
2023-03-02
Very easy to understand and fill out forms.
2023-03-02
Very easy to follow and complete.
2023-03-01
Software is user friendly and convenient.
2023-03-01
Clear and easy
2023-03-01
Process was easy and she was able to understand information.
2023-03-01
Thank you
2023-03-01
Thank you
2023-03-01
Faster than inspected
2023-03-01
Easy to follow and took very little time to Complete!
2023-03-01
Easy and simple
2023-03-01
Easy
2023-02-28
It was easy to follow along and to answer the questions.
2023-02-27
Great
2023-02-27
Process was very Easy to do and follow
2023-02-27
Convenient and understandable.
2023-02-26
It was very simple to use
2023-02-25
Exceptional service!
2023-02-25
Great, easy , friendly!
2023-02-25
Informative and simple
2023-02-24
Id rather do this in person
2023-02-24
Not geared for non technical people
2023-02-24
You have made this so easy to complete. One or two questions were not answered but the system allowed me to proceed. Thank you for keeping this simple!

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